Are you experiencing problems logging into or using the portal?
Please browse the information below for solutions.

• What is my user name and password?
  

  Your login credentials for portal are your Novell (network, e-mail, internet) user name and password.

  No user name / no password / forgotten password
  If you are a student who has not registered for network/portal access, and therefore do not possess a user name and password OR if you have forgotten your password, send an e-mail to portalhelp@sun.ac.za
  In your message please inform us of your name, UT number and which portal and/or service you wish to gain access to.

  Students who have forgotten their network password click here for password self-administration.

• No user name and password?
  

  Your login credentials for portal are your Novell (network, e-mail, internet) user name and password.

  No user name / no password / forgotten password
  If you are a student who has not registered for network/portal access, and therefore do not possess a user name and password OR if you have forgotten your password, send an e-mail to portalhelp@sun.ac.za
  In your message please inform us of your name, UT number and which portal and/or service you wish to gain access to.

  Students who have forgotten their network password click here for password self-administration.

• I receive a 'no such object' error message
  

  Please report the error message together with your US user name and/or US number here.

• I receive an 'invalid credentials' error message
  

  This indicates that your password has been entered incorrectly.

  Students who have forgotten their network password click here for password self-administration.

• I can sign in, but then receive the "you do not have permission to perform this operation" error message
  

  Please report the error message together with your US username and/or US number here.
  To solve this problem we also need you to confirm that you are a student and the Faculty / Division you belong to.

• I can sign in, but then receive a "this page cannot be accessed directly" error message
  

  Please report the error message together with your US username and/or US number here.

If, after browsing and applying the solutions provided above, your problem still persists, please send your enquiries to portalhelp@sun.ac.za